Shipping policy
Who ships your order
SparkNoel is operated by VELOURA LIVING LIMITED (Hong Kong). All orders are fulfilled and shipped directly by our clothing supplier in China. We do not ship from a U.S. warehouse. Our U.S. address in Vernon Hills, Illinois is a returns facility only.
Where we ship
We ship to addresses in the United States, including U.S. territories (such as Puerto Rico and Guam) and APO/FPO/DPO military addresses. We do not accept orders for delivery outside the United States.
How long delivery takes
- Order cutoff: orders placed before 2:00 PM Pacific Time on a business day (Monday–Friday, excluding public holidays) start processing that day. Orders placed after the cutoff, or on a weekend or holiday, start processing the next business day.
- Processing: 2–3 business days to prepare your order and hand it to the carrier.
- Transit: an estimated 10–20 business days from China to your address.
- Estimated total: 12–23 business days from the time processing starts.
These are estimates, not guarantees. Carrier delays, customs checks, severe weather and holidays can add time. Deliveries to U.S. territories and military addresses may take longer than the estimate.
What shipping costs
- Merchandise subtotal under $65.00: $7.95 flat-rate shipping.
- Merchandise subtotal of $65.00 or more: free shipping.
The subtotal is calculated after discounts and before taxes and shipping. The exact shipping charge is always shown at checkout before you pay.
Import duties and customs fees
Your order ships from China. We pay any import duties and customs fees for your order. You will not be asked to pay anything extra on delivery. If a carrier ever asks you to pay a duty or fee to receive your SparkNoel order, contact us (before paying if possible, or send us the receipt) and we will reimburse you in full.
Tracking
When your order ships, we email you a tracking number and link. Tracking can take 2–4 business days to show movement, because the parcel first travels to an international carrier facility.
Changes and cancellations
If your order has not shipped yet, contact us and we will change the shipping address or cancel the order and refund you in full. Once an order has shipped, it can no longer be cancelled, but you can return it under our Returns & Refund Policy.
Lost, late or damaged parcels
Contact us if your tracking has not updated for 10 business days, if your order has not arrived within 30 business days after processing started, or if it arrives damaged. We will send a replacement or give you a full refund, including any shipping charge you paid.
Wrong or incomplete address
Please check your shipping address at checkout. If a parcel is returned because the address was incorrect or incomplete, we will contact you to reship it or refund the item price.
Questions
Phone: +1 (839) 518-9426
Email: support@sparknoel.com
Please include your order number if you have one.