Frequently Asked Questions

Who runs SparkNoel?

SparkNoel is an online store operated by VELOURA LIVING LIMITED, a company registered in Hong Kong. Our products are made and shipped by our clothing supplier in China. We do not have a U.S. warehouse or retail store. Our U.S. address in Vernon Hills, Illinois is a returns facility only.

Where do you ship?

We ship to addresses in the United States, including U.S. territories and APO/FPO/DPO military addresses. We do not ship outside the United States.

When will my order arrive?

Orders placed before 2:00 PM Pacific Time on a business day start processing that day; later orders start the next business day. Processing takes 2–3 business days, and transit from China takes an estimated 10–20 business days, for an estimated total of 12–23 business days. These are estimates, not guarantees; carrier delays, customs checks and holidays can add time. Deliveries to U.S. territories and military addresses may take longer.

How much is shipping?

Shipping is $7.95 for orders with a merchandise subtotal under $65 and free for orders of $65 or more. The subtotal is calculated after discounts and before tax and shipping. The exact shipping charge is always shown at checkout before you pay.

Will I pay import duties or customs fees?

No. We cover import duties and customs fees for your order. If a carrier ever asks you to pay a duty or fee to receive your SparkNoel order, contact us and we will reimburse you in full.

Will I get a tracking number?

Yes. We email you a tracking number when your order ships. Tracking may take 2–4 business days to show movement.

Can I cancel or change my order?

Yes, as long as it has not shipped yet. Contact us and we will change the address or cancel the order and refund you in full. Once an order has shipped, it can no longer be cancelled, but you can return it within 30 days of delivery.

What does "Single" or "3-Pack" mean on a product page?

Some tees are sold both as single shirts and as multipacks. The Color & Pack option tells you exactly what you get: "Single" is one shirt, and "2-Pack", "3-Pack" or "4-Pack" includes that number of shirts in the colors listed. The price shown is for the option you select.

Can I return or exchange an item?

Yes. Contact us within 30 days of delivery. We accept returns for defective, damaged or wrong items, size exchanges and change-of-mind returns. For size exchanges and change-of-mind returns, items must be unworn and unwashed with original tags attached. We email you a free prepaid return label, and there is no restocking fee.

How and when will I get my refund?

We refund your original payment method within 7 business days after our returns facility receives your item. For defective, damaged or wrong items we also refund any shipping charge you paid. For change-of-mind returns we refund the item price; the original $7.95 shipping charge, if paid, is not refunded. See our Returns & Refund Policy.

What if my parcel is lost or arrives damaged?

If tracking has not updated for 10 business days, if your order has not arrived within 30 business days of processing, or if it arrives damaged, contact us. We will send a replacement or give you a full refund, including any shipping charge you paid.